Fiona Addington is an accomplished professional with a robust background in sales, project management and customer service, extending across the financial services and property markets. She is recognised for her adept skills in implementing new procedures and staff training initiatives, supported by a BSc Honours degree in Psychology from the University of East London, where she specialised in business psychology.

Fiona's career in banking is particularly notable, reflecting her profound expertise and commitment to excellence. At Barclays Bank plc, she held several key roles that showcased her ability to manage complex projects and lead teams effectively. From 1998 to 2001, she served as Review Manager at Barclays Life, where she led a team tasked with assessing the compliance of advice and pension contracts. Her role was critical in aligning the company's operations with the standards required for the FSA Pensions Review, involving detailed case assessments, procedure implementations and staff training. Fiona's leadership was instrumental in maintaining high standards of customer service and regulatory compliance.

Fiona's career highlights include a significant tenure at Kensington Development Group, where she progressed from Sales Manager to Chief Operations Officer. In this capacity, she oversaw a major real estate development project and spearheaded the company’s sales and marketing strategies, achieving remarkable sales figures and navigating complex negotiations and legal challenges. Her role encompassed a broad range of responsibilities from recruitment to high-level operational management and strategic planning.

In addition to her executive roles, Fiona has been actively involved in education, teaching IELTS courses and providing personal mentorship to students, ensuring they are well-prepared for their examinations. This role leverages her strong managerial capabilities and her profound understanding of the intricacies of language and communication.

Fiona holds a BSc Honors degree in Psychology from the University of East London and is a certified Master Practitioner in Neuro-Linguistic Programming. Her professional journey is marked by a commitment to excellence, continuous improvement and a passion for enhancing organisational performance through innovative leadership and strategic foresight.