Esse Quam Videri
These are the terms and conditions on which we supply services to you.
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.
If we have to contact you we will do so by telephone or by writing to you using the telephone number, email address or postal address you provided to us in your order.
When we use the words "writing" or "written" in these terms, this includes emails.
Our acceptance of your account will take place when we send you an email receipt with confirmation of your payment being received, at which point a contract will come into existence between you and us. You will be given access to the course material within 24-48 hours from your email receipt being sent to you.
On purchasing a course, you will also receive a QR code and will then be able to create your digital CV. We are not liable for any issues arising from the QR code's faultiness and you should contact us immediately, to mitigate any possible losses, by informing us in detail of any issues that you have encountered.
If we are unable to accept your account, we will inform you of this and will not charge you for the services. This might be because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the services, amongst other valid reasons.
Our website and services are available globally. We provide our educational services internationally. Please ensure it is lawful for you to use these services in your location.
These terms are in addition to other legal documents that may apply to you, such as the website Acceptable Use Policy. To determine which legal documents apply to you, please visit our website and, in the footer, access the relevant legal documents.
The services means access to our website after purchasing the course material in which you can then complete the course and create a digital CV.
In the interest of clarity, the services are not the course material, which are offered by individual third-parties via our website. The website only facilitates your ability to access them.
This allows you to promote your skills to potential employers who will spend credits which they have purchased from us to be able to access your information and interview you. We hold no liability regarding whether these potential employers will interview or hire you, all we can do is facilitate the potential of recruitment.
If you wish to make a change to the services please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the services or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
We may change the services:
(a) to reflect changes in relevant laws and regulatory requirements;
(b) to implement minor technical adjustments and improvements, for example to address a security threat. These changes should not materially affect your use of the services;
(c) addition or removal of certain features of the website's offering;
(d) additions or removals to how you may interact with the website and other users;
(e) additions or removals of access to information or courses; and
(f) any other reasonable changes.
In addition, we may make the following changes to these terms or the services, but if we do so we will notify you and you may then contact us to end the contract:
(a) Changes in pricing;
(b) Changes to ensure that the services are in the best interests of our clients.
We will supply the services to you from the date we accept your account until this contract is either cancelled or terminated.
If our performance of the services is affected by an event outside our control then we will not be liable. If there is a risk of substantial delay you may contact us to end the contract.
We will need certain information from you so that we can provide the services. If you do not, within a reasonable time, provide us with this information, or you provide us with incomplete or incorrect information, we may either end the contract. We will not be responsible for providing the services late or not providing any part of them if this is caused by you not giving us the information we need.
We may have to suspend the services to:
(a) deal with technical problems or make technical changes;
(b) update the services to reflect changes in relevant laws and regulatory requirements;
(c) make changes to the services as requested by you or notified by us.
If we have to suspend for longer than one week in any one month period, we may adjust the price so that you do not pay for services while suspended. Please contact us if you are experiencing issues accessing the services.
If you do not pay us when due (see clause 12.4) and still do not make payment after 14 days, we may suspend supply and charge interest.
If you request to end outside of the 14 day period, you will not be entitled to a refund.
If you are ending for a reason set out below the contract will end immediately and we will refund you in full:
(7.4.1) We have told you about an upcoming change you do not agree to;
(7.4.2) We told you about an error in the price or description;
(7.4.3) We suspend for technical reasons longer than one week; or
(7.4.4) You have a legal right to end because of something we did wrong.
The contract ends immediately but we may charge you reasonable compensation.
By purchasing any of our services, you agree:
Initiating a chargeback without valid reason (friendly fraud) breaches this agreement.
Examples include:
Falsely claiming a service was not received.
Failing to contact us before disputing.
Disputing a charge knowingly authorised by you.
If an illegitimate chargeback occurs:
We’ll provide evidence to your bank.
We may pursue legal action.
We may suspend your services immediately.
You may be added to fraud watchlists.
We encourage you to contact us directly. By paying, you confirm you’ve read and agreed to this policy.
Including if:
You do not pay when due and still do not pay after 14 days;
You fail to provide necessary information;
You breach any of these terms or other policies.
If we end the contract for the reasons above, we may invoice you for reasonable costs.
We will give at least 14 days notice unless terminating immediately due to a breach. We will refund any pre-paid sums for future services.
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If you have any questions or complaints about the services, please contact us on 01865655704 or 01865655913, or email info@cifa.ac.
Nothing in these terms will affect your legal rights that cannot be excluded by agreement. Under the Consumer Rights Act 2015 (applicable to consumers, not trade), you can:
Ask us to repeat or fix a service if not carried out with reasonable care and skill, or get some money back if we can’t fix it.
If you haven’t agreed on a price beforehand, you pay a reasonable amount.
If you haven’t agreed on a time beforehand, it must be carried out within a reasonable time.
Prices (including VAT) are on our website and may change. We use our best efforts to ensure they are correct.
If VAT rates change between order and service, we adjust accordingly, unless you’ve already paid in full.
We’ll contact you about the error. You may decide not to proceed. If we’ve already given access, we may end the contract, refund you and remove access.
Including liability for:
Death or personal injury caused by negligence;
Fraud or fraudulent misrepresentation;
Breach of your legal rights in relation to the services.
If you use the services for commercial or business purposes, we are not liable for:
Loss of profit, business, interruption or opportunity.
We only facilitate your ability to undertake courses and have a digital CV. We cannot guarantee interviews or offers.
We will use your data to:
Provide the services;
Allow third-party providers to deliver the course materials;
Process your payments;
Inform you of similar products (you may opt out).
Where we extend credit, we may pass your data to credit reference agencies.
We will only share your data where the law allows or requires.
We may transfer our rights and obligations under these terms to another organisation.
You may only transfer your rights or obligations under these terms with our written consent.
This contract is between you and us. No other person has rights to enforce it.
The rest remains in force. The illegal provision will be amended to achieve its intended purpose if possible.
If we delay enforcing, we can still enforce later. E.g., if you miss a payment and we don’t chase immediately, we can still require payment later.
These terms are governed by English law and the English courts have exclusive jurisdiction. If you are in Scotland or Northern Ireland, you may also bring claims there.
If unhappy with how we handled a complaint, you may want to negotiate an amicable resolution.
Sets out standards when you upload content, contact other users, link to or interact with our site.
www.cifa.ac is operated by CIFA EDUCATION [MANAGEMENT] LIMITED.
By using our site, you agree to comply with these terms. If not, do not use our site. Users must be at least 16.
Our Terms for employers, students, instructors and affiliates also apply.
We may amend these terms. Check each time you use the site.
You may not use our site:
In breach of laws or regulations;
For unlawful or fraudulent purposes;
To harm minors;
To bully, intimidate or humiliate;
To send spam or viruses;
To upload terrorist content.
Reproduce, duplicate or resell any part of our site;
Share purchased content with others;
Share login details;
Access without authority, interfere with, damage or disrupt the site.
We may offer video sharing, chat rooms, bulletin boards, digital CVs, credit systems. Use at your own risk. We may moderate but are not obliged to.
When you visit, small data files (‘cookies’) may be stored on your device. They help us tailor the site to you. We do not use them to collect personal data. You can disable cookies in your browser.
***Purchases made from REED.co.uk
Under this policy, you may cancel your purchase of the course within the period of 14 calendar days from the date on which the contract of purchase is concluded. This is called a "Cancellation Period". Note that if you redeem your voucher during the Cancellation Period, you expressly request us to begin providing the course materials and you acknowledge that you lose your right to cancel the purchase of the course and get any refund for it.
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